Return & Refund Policy

InsightLore – Shop Smart. Live Better.

Last Updated: 14 October 2024

Our Commitment to Customer Satisfaction

At InsightLore, we believe that every purchase should bring happiness, confidence, and value to your everyday life.

We strive to provide quality products across family fashion, home appliances, furnishings, beauty, and lifestyle categories. However, we understand that sometimes a product may not meet your expectations.

Our Return & Refund Policy is designed to make your shopping experience transparent, convenient, and worry-free.

1. Return Eligibility

Customers may request a return within 7 calendar days from the date of delivery, subject to the conditions below.

To qualify for a return:

• The product must be unused, unworn, and in its original condition, except where inspection is reasonably necessary to identify a defect.
• Original packaging, tags, accessories, manuals, and invoices should be included wherever applicable.
• The product must be eligible for return under its category-specific conditions.
• A valid order number or proof of purchase must be provided.

Defective, damaged, incorrect, or misdescribed products will be handled in accordance with applicable consumer protection laws, even where standard return restrictions apply.

2. Category-Specific Return Conditions

Fashionwear & Accessories

Clothing and fashion accessories may be returned within the applicable return window, provided they are unused, unwashed, and have their original tags attached.

Home Appliances & Electronics

Returns are accepted for products delivered damaged, defective, incorrect, or materially different from their descriptions. Warranty-related issues may also be handled through the manufacturer’s authorized service network, where applicable.

Home Furnishings & Décor

Eligible furnishings and home décor products may be returned if they are unused and in their original condition. Custom-made or personalized items may have additional restrictions unless they are defective or not as described.

Beauty & Personal Care

For hygiene and safety reasons, opened or used beauty and personal care products are generally not eligible for change-of-mind returns. However, customers may request assistance for damaged, defective, expired, incorrect, or misdescribed products.

3. Non-Returnable Products

The following products are generally excluded from voluntary returns:

• Used or washed garments
• Opened hygiene and personal care products
• Customized or personalized products
• Items damaged through misuse after delivery
• Products specifically marked as final sale or non-returnable before purchase

These exclusions do not limit any rights customers may have under applicable law for defective, damaged, incorrect, or misdescribed goods.

4. How to Request a Return

To initiate a return:

1. Contact our customer support team within the applicable return period.
2. Provide your order number, registered contact details, and reason for return.
3. Share product photographs or an unboxing video, if available and relevant.
4. Our support team will review your request and provide return instructions.
5. Where a return is approved, follow the provided pickup or shipping instructions.

Customer Support: support@insightlore.com

Please do not send products to an address without receiving return instructions.

5. Refund Policy

Once an eligible returned product is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be initiated within 5–7 business days after verification.

Refunds for prepaid orders will ordinarily be issued to the original payment method. For Cash on Delivery orders, where offered, refunds may be processed through bank transfer or another agreed method.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

6. Replacement & Exchange Policy

If you receive a damaged, defective, or incorrect product, you may request a replacement, subject to availability and applicable consumer rights.

Size or colour exchanges for eligible fashion products may be offered depending on inventory availability.

If an approved replacement is unavailable, an appropriate refund or other remedy will be offered.

7. Return Shipping Charges

• Damaged, defective, incorrect, or misdescribed products: Eligible return shipping costs will be borne by InsightLore.
• Change-of-mind or size-related returns: Return shipping charges may apply where clearly disclosed before purchase or return confirmation.
• Exchanges: Additional shipping charges, if applicable, will be communicated before processing.

8. Order Cancellation

Customers may request cancellation before an order has been dispatched.

If a prepaid order is successfully cancelled, the refund will be initiated through the original payment method.

Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure will apply.

InsightLore may cancel an order due to product unavailability, payment verification failure, or other legitimate operational reasons. Any payment received for a cancelled order will be refunded as applicable.

9. Missing, Damaged, or Incorrect Deliveries

If your order arrives damaged, incomplete, or incorrect, please contact us as soon as reasonably possible.

Provide the order number and supporting photographs, where available, to help us investigate and resolve the issue.

We will work toward an appropriate resolution, including replacement, refund, or another remedy as required by applicable law.

10. Consumer Rights

Nothing in this policy excludes or restricts rights and remedies available to customers under applicable Indian consumer protection laws.

11. Contact Information

For return, refund, cancellation, or exchange assistance:

InsightLore – Customer Support

Email: contact@insightlore.com

Website: https://insightlore.com

Customer Support Hours: 10.00 AM to 6.00 PM (Saturday and Sunday Holidays)

InsightLore – Thoughtful Choices. Better Living.